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Platform

Know every customer. Reward the regulars.

Two jobs, one profile. Smokestack keeps customer records, ID results, and visit history together, and runs points and deals off the same record your cashier opens at checkout.

Request a demoPlatform overview

  • One record per customer

    Contact details, adult-use or medical status, ID results, visits, and purchase history sit on one profile a cashier can open mid-sale.

  • Loyalty that runs at the register

    Customers earn on every sale at the rate you set and redeem in checkout, with the balance in front of the cashier.

  • Deals aimed where you want them

    Schedule promotions by day and time, then target them by category, product, brand, customer type, or customer group.

CUSTOMERRegister view
M. RomeroAdult use · Visits since 2024REC
1,240Points availableRedeem at checkout
  • Earned on saleToday · Register 2+64 pts
  • Redeemed at checkoutTue · Register 1-200 pts
  • Gift card redeemedSat · Register 1$25.00
Scheduled deal activeEdibles · Tue 12:00–5:00 PM15% off
Illustration of a customer profile at the register showing an available loyalty point balance, recent point earning and redemption activity, a redeemed gift card, and a scheduled deal that is currently active.

In detail

Customers & Loyalty workflows.

Customer features

One record per customer

Contact details, adult-use or medical status, medical card details, notes, and flags live on a single profile.

Lookup at the register

Search by name, phone, or date of birth in the middle of checkout, or create a profile without leaving the register.

Purchase history and rebuy

Open a customer's past sale from their profile and put the same items back in the cart.

ID verification on file

The scan result, document details, and any manager override stay attached to the customer and the sale.

Check-in and the door queue

Scan and verify identification at the door, keep a live queue for the sales floor, and retain check-in history.

Groups and segments

Build customer groups and saved segments from real activity, then aim deals at them.

CHECK-INFront door
  • M. RomeroAdult use · ID scannedAt counter
  • D. LujanMedical · Card on fileWaiting
  • A. TrujilloAdult use · ID scannedWaiting
Identification verifiedResult retained with the customer and the sale
Illustration of the door check-in queue showing three customers with adult-use or medical status and scanned identification, one at the counter and two waiting, with the verification result retained.

Loyalty features

Points on every sale

Customers earn at the rate you set, calculated on what they actually paid after discounts and redemptions.

Redemption in checkout

Apply points to the sale from the register, with the balance and the value being redeemed visible to the cashier.

Programs you configure

Set the earn rate, what a point is worth, minimum and maximum redemption, rounding, and whether a program runs for adult-use, medical, or both.

Exclusions that protect margin

Hold chosen categories, products, and customer groups out of earning or redemption.

Scheduled deals

Percent off, amount off, fixed price, and buy-one-get-one, with day-of-week and time-of-day windows in your store's time.

Targeted deals with limits

Target by category, product, brand, customer type, or customer group, with stacking rules and usage caps.

LOYALTY PROGRAMActive
1 ptper $1 spent100 ptsredeems for $5

Adult use and medical2 categories excluded

SCHEDULED DEALS
  • Edibles happy hourCategory · Edibles · Tue 12:00–5:00 PM15% off
  • Patient appreciationCustomer type · Medical · Every day$5 off
  • Pre-roll bundleBrand · House · Fri–SunBuy 2 get 1
Illustration of a loyalty program earning one point per dollar and redeeming one hundred points for five dollars across adult-use and medical customers with two excluded categories, alongside three scheduled deals targeted by category, customer type, and brand.

Related tools

Continue exploring the platform.

Point of Sale

Fast web and iPad checkout, returns, cash drawers, and offline cash sales.

Payments & Cash

Cash, card notes, gift cards, existing store credit, refunds, and drawer reconciliation.

Reporting

Sales, replenishment, loyalty, employee, location, and transaction review.

Demo

See Smokestack run your workflows.

Tell us what POS you use today. We'll show you how your operation would run on Smokestack.

Request a demo

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