FAQ
Straight answers, including the awkward ones.
If the honest answer is no, it is better that you read it here than discover it after a demo.
Can I sign up and start using it today?
No. SMOKESTACK is pre-general-availability and we are onboarding a small number of design partners directly. There is no self-serve signup, and we would rather tell you that here than after a demo.
How do demos work?
Demos are run by our team in a dedicated demo environment, on a call. We do not hand out a self-serve sandbox, because a cannabis retail platform shown without context tends to answer the wrong questions. Book a time and we will walk through the workflows that match your operation.
What does the register do when the internet goes down?
It keeps selling. Carts, tenders, and inventory writes queue locally on the device, and local hub services keep pairing and printing available. When connectivity returns, queued operations sync and reconcile automatically.
Which states are supported?
Purchase-limit rules are implemented as versioned, testable rulesets per jurisdiction. New Mexico is implemented today. Adding a jurisdiction means authoring and testing a ruleset rather than modifying the platform, which is the part that determines how quickly we can support yours.
What makes your audit trail different?
Audit events are canonicalized to a stable encoding, hashed into a Merkle root, signed, and chained to the previous anchor. Verification recomputes the root independently, so tampering shows up as a mismatch. You do not have to take our word that the history is intact — you can check it.
Is the iPad app a wrapped website?
The iPad build runs inside a native iOS shell that provides device enrollment, peripheral access, and local resilience. The checkout workflow itself is deliberately shared with the web register so the two cannot drift apart.
Can I get my data out?
Yes. Reporting output is exportable, services are built against published API contracts, and operational activity is emitted as durable events. If you run your own warehouse or finance tooling, you are not stuck reading someone else's dashboard.
How does migration from our current POS work?
Import tooling exists for bringing catalog, customer, and inventory data across, and we run migrations with design partners directly rather than handing over a CSV template. Scope depends on your current system, which is the first thing we will ask about.
What does it cost?
Pricing is set with design partners individually while we are pre-GA. We are not publishing a rate card we would have to walk back later.
Still have a question?
Ask it directly. We would rather answer something specific than send you a brochure.