FAQ
Frequently asked questions.
Availability, offline operation, state support, data export, and migration.
Can I sign up and start using it today?
SMOKESTACK is not available for self-service signup. We are onboarding New Mexico retailers during limited launch availability.
How do demos work?
Send us your store count, state, current POS, and priority workflows. We will schedule a live walkthrough and cover migration, jurisdiction support, and required integrations.
What does the register do when the internet goes down?
Eligible cash checkout, customer and cart capture, and drawer activity can continue during an outage. Saved work syncs after the connection returns, and any conflicts go to a manager for review.
What cannot be done offline?
Card payments, inventory changes, state reporting sync, and server validation require a connection.
Which states are supported?
New Mexico is supported today. Contact us to discuss another state.
Which integrations are available?
SMOKESTACK is integrated with NMS2S for New Mexico state reporting, supports BioTrack workflows including medical patient verification, and connects with Alpine IQ, Star Micronics, and Socket Mobile. Smokestack's own online ordering uses the register's catalog and sellable availability for customer-facing menus, and SMOKESTACK Pay will bring new ways to pay to the register. Before cutover, we review your current POS and agree on how customer history, loyalty, menus, and counter workflows will move.
How can audit records be checked independently?
Audit events are canonicalized into event hashes, ordered by chain position, and folded sequentially into a deterministic SHA-256 chain root. Each periodic anchor is signed, links to the previous anchor when one exists, and can be independently recomputed from the underlying event hashes.
What does the iPad register support?
The iPad register supports device enrollment, retail peripherals, and offline cash activity while using the same checkout workflow as the browser register.
Can I get my data out?
Yes. Reports and operational records can be exported for finance and reporting workflows.
How does migration from our current POS work?
We review your current POS, catalog, customers, inventory, and required integrations before creating a migration plan. You send exports from your current system, we map them into Smokestack as richly as the data allows, and we review the result with you before cutover.
What does it cost?
Pricing is per store location. The platform is included, and TV and iPad menus and offline cash operations come with every store instead of being sold as add-ons. Send us your store count and current POS and we will reply with a quote.